Solution Architecture &

- Design

- Define and implement scalable, performant ServiceNow solutions that align with business needs.

- Develop and maintain ServiceNow architecture standards, best practices, and governance frameworks.

- Ensure technical alignment with enterprise IT strategies, security policies, and compliance requirements.

- Customize and implement SRE practices for platform and associated products/applications

Technical Leadership &

- Governance

- Provide architectural guidance and technical mentorship to ServiceNow developers and administrators.

- Conduct code reviews, technical audits, and system performance optimizations.

- Establish governance policies for instance management, upgrades, and platform security.

Platform Development &

- Customization

- Oversee the customization and configuration of ServiceNow applications and modules.

- Review custom scripts, business rules, UI policies, workflows, and integrations from Service now best practices standpoint

- Utilize ServiceNow development tools such as Flow Designer, UI Builder, and Glide APIs.

Integration &

- Automation

- Design and implement integrations with third-party systems using REST, SOAP, LDAP, and MID Server.

- Optimize workflows and automation using Integration Hub and Orchestration.

- Ensure seamless data flow between ServiceNow and enterprise applications.

Collaboration &

- Stakeholder Management

- Work closely with business analysts,



product owners, and IT teams to translate business requirements into technical solutions.

- Provide expert consultation on ServiceNow capabilities, roadmap, and implementation strategies.

- -Communicate technical concepts effectively to both technical and non-technical stakeholders.

Platform Maintenance &

- Upgrades

- Manage ServiceNow upgrades, patching, and instance performance monitoring.

- Ensure minimal disruption and adherence to ServiceNows upgrade best practices.

- Stay up to date with current ServiceNow releases and features.

Required Qualifications

- 18-20 years of total software engineering/ IT experience.15+ years of ServiceNow development/Ops &
- Technical architecture experience.

- ServiceNow Expertise: Deep understanding of ServiceNow architecture, data model, and development best practices.

- Development Skills: Proficiency in JavaScript, Glide APIs, Flow Designer, andUI development.

- Integration Knowledge: Experience with REST, SOAP, JSON, LDAP, OAuth, and integration middleware.

- Cloud &

- Security: Understanding of cloud infrastructure, IT security, and compliance frameworks.

- Certifications:

- ServiceNow Certified Technical Architect (Must have).

- ServiceNow Certified System Administrator (CSA),

- Certified Implementation Specialist (CIS),

- Certified Application Developer (CAD),

📌 Service now technical architect-immediate joiner (Hyderabad)
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📍 Hyderabad