- Build working relationships with customers and develop informal communication channels with customer accounts at the local level. Responsible for ownership of all customer issues/needs that are voiced or observed and acts appropriately.
- Understands and performs the various customer Service Level Agreement (SLA) requirements and elevates or escalates issues when appropriate, and/or according to established procedures.
- Represents CMS in a manner that reflects positively on the image and reputation of the company.
- Installation and set-up of hardware, hardware modifications, first line maintenance, multi-vendor Maintenance: performs periodic preventive maintenance on assigned products.
- Diagnose problems, fix the issue with the minor repairs, and replace components (at the module level).




- Follows the security procedures while working inside the ATM lobby or within financial institutions or within bank premises 7. Responsible for all CMS assets that will be used in the delivery of customer services (Pendrive, tools, software, documentation), or as assigned by management 8. Ownership of the company assets and spares 9. Responsible for accurate and prompt reporting of calls and activity, as well as other reporting on real time basis 10. Responsible for real my information in the mobility application 12. Responsible for the documentation?on creation and submission in a monthly basis

📌 Service Engineer (Mumbai)
🏢 Cms Info Systems
📍 Mumbai