Job Title

Service Centre Team Member (Senior)

Business Unit

Home Loan Product/Retail Lending

Reporting To

Branch Manager/Cluster Head/Operation Head/Business Head

Job Function and Role Type

Product/Customer Engagement/Credit/Business Development/Compliance, Individual Contributor, Light Travel

Version No

Job Purpose

Contribute to end-to-end loan operations from origination to servicing while achieving disbursement targets. Ensure compliance, customer engagement, and operational support to branch leadership.

Key Responsibilities

Disbursement and Legal Process

Collect and verify title documents for loan security.

Execute loan documentation and compliance checks.

Process disbursement of loans and insurance products.

Credit Appraisal

Conduct post-sanction loan appraisals.

Assist credit hubs with recent loan applications.

Perform field investigations and site visits.

Post Disbursement Servicing and Retention of Loan Book

Process subsequent disbursement and prepayment requests.

Counsel customers on balance transfers and repricing.

Handle post-loan closure document release.

Customer Engagement and Interaction

Manage customer escalations and complaints.

Resolve online and email-based customer queries.

Branch Operation Management

Support branch manager in administration and reporting.

Manage back-office operations and branch consumables.

Assist in training new employees at the service center.

Education:

Graduation required; Post-graduation in Business Management preferred.





Certifications:

None specified.

Key Competencies

Sales and influencing skills, planning and organizing, communication (written and oral), knowledge of home loan products, understanding of competition and financial services trends.

Major Stakeholders

Customers, HSPL (in-house sales team), channel partners, operations, credit, legal/technical, accounts, CRM, branch operations team.

About HDFC Bank

HDFC Bank is one of India’s leading private banks. The Housing Development Finance Corporation Limited or HDFC Ltd was among the first financial institutions in India to receive an “in principle” approval from the Reserve Bank of India (RBI) to set up a bank in the private sector. This was done as part of RBI’s policy for liberalization of the Indian banking industry in 1994. HDFC Bank was incorporated in August 1994 in the name of HDFC Bank Limited, with its registered office in Mumbai, India. The bank commenced operations as a Scheduled Commercial Bank in January 1995. As of March 31, 2026, the Bank’s distribution network was at 9,689 branches and 21,172 ATMs across 4,175 cities / towns as against 9,455 branches and 21,139 ATMs across 4,150 cities / towns as of March 31, 2025. 50% of the branches are in semi-urban and rural areas. In addition, the Bank has 14,400 business correspondents, which are primarily manned by Common Service Centres (CSC). The Bank’s international operations comprise five branch

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📌 SERVICE CENTRE TEAM MEMBER HL (Kamrup)
🏢 HDFC Bank
📍 Kamrup