Field Support Engineer (FSE) Role Overview
As a Field Support Engineer, you will be responsible for ensuring smooth operations and high uptime of telecom sites. This role involves field visits, equipment monitoring, troubleshooting, and maintaining robust coordination with internal teams and customers.

Key Responsibilities
Site Operations & Maintenance
Perform regular site visits to ensure smooth functioning of telecom sites
Handle operation & maintenance of Passive infrastructure
Monitor key equipment like DG, Battery Bank, SMPS, and SNMP systems
Identify faults/issues and ensure timely resolution
Carry out preventive and corrective maintenance activities
Maintain service reports and daily activity logs
Support installation and basic troubleshooting of telecom equipment
Ensure high uptime and proper functioning of all sites
Travel within assigned area for field support
ESH (Environment, Safety & Health) Compliance
Maintain site hygiene as per company standards
Follow SOPs and safety guidelines at all times




Ensure use of proper PPE by self and technicians
Verify usage of correctly rated equipment
Ensure PTW (Permit to Work) is issued for all activities
Support ESH trainings and enforce secure practices at sites
Customer Management
Support outage escalations raised by operators
Provide site access support to tenants
Maintain robust and professional customer relationships
Support site upgrades and RFS (Ready for Service) activities
Site Quality & Process Compliance
Maintain high site quality (cable management, temperature, settings, automation, etc.)
Identify gaps against standards and ensure timely correction
Conduct periodic audits of site infrastructure (tower, civil, electrical, etc.)
Ensure zero non-compliance in operational and quality processes
Monitor quality of technicians, vendors, and spares
Energy Management
Identify high diesel consumption sites and suggest improvements
Reduce EB (Elect

📌 Field Support Engineer Chakdah (Chakdaha)
🏢 Indus Towers
📍 Chakdaha