Join us as a Customer Service & Operations Unit Leader
If you have solid team leadership experience, this is a chance to lead, manage and coach a team to deliver outstanding customer service through telemarketing, telesales and retention activities
We’ll look to you to lead by example by making customer calls to identify and understand customer needs and help them by delivering solutions that are fit for purpose
You’ll be recognised for delivering a first class outbound and inbound telephony and digital service to our prospective customers and existing customers
We're offering this role at associate vice president level

What you'll do

As a Customer Service & Operations Unit Leader, you’ll be making sure that customer needs and priorities are identified by the team to ensure appropriate services are offered during customer calls. You’ll lead and manage the team to deliver against recent business targets including sales appointments booked, telephony sales made and new business income,



while encouraging them to work together to build trust and long term sustainable value for our customers and colleagues.

Your other responsibilities will include:
Developing the capability of your team through observations, feedback and coaching
Establishing effective working relationships with key stakeholders within the business and the broader bank to plan and deliver targeted telemarketing campaigns
Developing and maintaining a forward looking telemarketing campaign planner
Analysing the results of the team to make sure that data quality utilised for telemarketing campaigns is optimised
Providing effective planning and management of your team’s workload

The skills you'll need

We’re looking for someone with solid people management, leadership and coaching skills with the ability to deliver through people. You’ll have experience of managing telephony teams to generate and close sales leads, achieve stretching targets and deliver sales through service, preferably

📌 Customer Service Bengaluru
🏢 NatWest Group
📍 Bengaluru