Job Description (Exact):
Welcome customers and ensure a positive customer experience.
Handle customer inquiries, complaints, and service requests professionally.
Conduct follow-up calls to ensure customer satisfaction.
Maintain and update customer records in the CRM system.
Schedule service appointments and coordinate with relevant departments.
Promote service campaigns, offers, and customer engagement activities.
Collect and record customer feedback for continuous improvement.
Resolve customer concerns promptly and escalate issues when required.
Maintain high standards of customer satisfaction and retention.
Prepare daily call reports and customer interaction records.
QualificationS:
Positive communication and interpersonal skills.
Basic computer and CRM knowledge.
Prior customer service experience is preferred; freshers with excellent communication skills may also apply.
Pay: ₹10,000.00 - ₹35,000.00 per month
Benefits:
Cell phone reimbursement
Commuter assistance
Versatile schedule
Paid sick time
Paid time off
Provident Fund