The Seller Success Executive is responsible for onboarding, enabling, and supporting sellers on the Thotfy platform. This role acts as the primary point of contact for sellers—guiding them from account creation to product listing, order fulfillment, and early growth—while also contributing to new seller acquisition and marketplace expansion.
Key Responsibilities
Seller Onboarding & Enablement
Guide new sellers through account registration and verification
Assist sellers in listing products (titles, categories, images, pricing basics)
Educate sellers on platform policies, order flow, and best practices
Ensure sellers are ready for their first order and successful fulfillment
Seller Support & Fulfillment Guidance
Resolve basic seller queries related to orders, payments, and fulfillment
Coordinate with internal teams for issue resolution when required
Reduce seller drop-offs during the early lifecycle stage
Seller Engagement & Retention
Build strong relationships with sellers via calls, WhatsApp, and email
Encourage inactive sellers to list more products and stay active
Collect seller feedback and share insights with product/ops teams
Seller Acquisition & Outreach
Reach out to potential sellers through calls, referrals, social media, and leads
Explain Thotfy’s value proposition to recent sellers
Convert interested leads into active sellers on the platform
Job Types: Full time, Internship
Pay: Up to ₹12,000.00 per month
Benefits:
Versatile schedule
Paid sick time
Paid time off
Work from home
Work Location: In person
📌 Seller Success Executive Peenya (India)
🏢 Thotfy
📍 India
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