We are looking for a proactive and customer-focused Client Servicing Executive to manage client relationships, ensure timely project execution, and deliver exceptional customer service. The ideal ca+ndidate will act as the primary point of contact for clients, understand their requirements, coordinate with internal teams, and ensure client satisfaction throughout the engagement.
Key Responsibilities
Build and maintain solid relationships with existing clients.
Serve as the primary point of contact for client communication.
Understand client requirements and translate them into actionable tasks for internal teams.
Coordinate with sales, operations, creative, and technical teams to ensure timely project delivery.
Monitor project progress and provide regular updates to clients.
Address client queries, concerns, and complaints promptly and professionally.
Prepare proposals, presentations, meeting notes, and reports as required.
Schedule and conduct client meetings, both virtual and in person.
Identify opportunities for upselling and cross-selling services.
Track client feedback and recommend improvements to enhance customer satisfaction.
Maintain accurate records of client interactions in CRM or other internal systems.
Ensure all client deliverables meet quality standards and agreed timelines.
Required Qualifications
Bachelor's degree in Business Administration, Marketing, Communications, or a related field.
1–3 years of experience in client servicing, account management, customer success, or a similar role.
Fresh graduates with excellent communication skills may also be considered.
Required Skills
Excellent verbal and written communication skills.
Solid interpersonal and relationship management abilities.
Positive presentation and negotiation skills.
Strong organizational and time management skills.
Ability to multitask and manage multiple client accounts.
Problem-solv