Key Responsibilities
Connectivity Operations & Support
Manage daily operations of enterprise connectivity services (SASE)Prisma Firewall, HUB Firewall, VPN, Factory firewalls, External DNS, SSL Certificates, Intranet and Internet-office connections.
Provide operational support for GSIP platforms to ensure secure voice and video communication.
Operational support for SASE – Traffic routing/Network Security/User Policy/VPN - Secure remote access.
Support for Factory Network – Factory request for network policy/user Policy/segregation request.
Monitor service performance and coordinate issue resolution with stakeholders.
Handle Escalations and Prioritize service-related requests
Oversee service delivery, ensure SLAs, KPIs, and compliance requirements are met.
Project Management – Support Communication and timeline completion

Infrastructure Automation and Improvement
Identify opportunities to automate network Service provisioning, monitoring, and reporting.
Collaborate with engineering teams to develop reusable automation frameworks and templates.




Ensure automation aligns with security, compliance, and change management policies.

GSIP & SASE Management (Valuable to have)
Maintain GSIP configurations and troubleshoot session-related issues.
Support SASE platform updates, rule changes, and user access policies.
Ensure both platforms meet performance, reliability, and security standards.

Supplier & Managed Services Oversight
Manage relationships with managed service providers, ensuring delivery of contracted services.
Monitor SLAs, KPIs, and vendor performance; escalate issues and drive resolution.
Participate in contract reviews, renewals, and negotiations with suppliers.

Financial & Invoicing Management (Secondary)
Handle vendor invoicing: validate services, reconcile bills, and ensure timely payments.
Manage intercompany invoicing for shared connectivity services across business units.
Track operational costs and support budget pl

📌 Operations Lead Connectivity, Chennai
🏢 Kone
📍 Chennai