IT Operations team is responsible to monitor the IT Infrastructure & Batch setting of entire Colruyt Group and to ensure its high availability. We trigger relevant actions to ensure the upkeep of our IT Infrastructure and act as a first-line support to our service consumers.

We add value to the business by ensuring the issue resolution as fast as possible and strive to prevent delays/outages in coordination with other technical teams. We monitor and support Colruyt Group Pre-Production and Production environments in 24x7 shifts with a global team presence in Belgium and India. We are quite active in the following best practices of ITIL Framework:

- Batch & Event Management

- Incident Management

- Change Management

- Disaster/Major Incident Management

As a Senior System Administrator (Role: Shift Lead) of IT Operations team, you are expected to

· Guarantee the quality, integrity, maturity, and service orientation towards our service consumers

· An expert in Mainframe Batch monitoring.

Nice to have: Relevant experience in IT Infrastructure monitoring (Event monitoring)

· Have enough awareness of the Infrastructure & Batch environment, can assess the level of impact and capable of addressing them

· Handle all technical escalations

· Setup the necessary procedures & documentation

· Oversee the health of infrastructure systems and provide inputs towards continuous improvements

· Makes a report of shift operations as needed

Responsibilities & Main tasks: (During your shift window)

• Capable of executing all tasks as a “Mainframe Batch Operator”

• Monitor different work dashboards (Eg: Batch, Event, Incident…) and trigger appropriate actions

• Ensure, the other IT operators in your shift take-up their job as expected (E.g., shift handover's, Clean-up tasks, open incidents, ...)

• Ensure,



the IT Operators follow the available procedures, documentation, & knowledge base

• Provide break-fix support & act as a technical escalation point

• Oversee the management of Batch, Incident, Event & Change handling and required follow-up

• Deal the complaints from our customers and take subsequent actions to improve the knowledge, work methods, etc.

• Take lead in disaster meetings and help the stakeholders to address the issue(s)

• Up to date w.r.t the knowledge of Infrastructure/Batch environment

• Capable to assess the criticality of given situation and come out with alternatives

• Quickly adaptable to the ongoing changes in the environment

• Share the knowledge/questions with team or respective stakeholders

• Identify the needs (or problems) and trigger relevant actions

• Provide input towards possible automation and service/process improvements

Skills required

Technical

• Very good understanding of ITIL V3/V4 Fundamentals

• Experience in working with the tools like BMC Control-M, Microfocus OMI, Dynatrace, Tivoli., etc.

• Fair knowledge of Windows & Linux Operating Systems

- Solid Mainframe fundamentals
- Good foundation of networking concepts

• Nice to have: Knowledge & experience working with different automation tooling within IT Operations

Behavioral

• Flexible to work in 24x7 shifts which also includes Night and Weekend-shifts

• Very good communication & coordination skills

- Very good team player

• Very positive analytical thinking and problem-solving abilities

• Self-driven, committed, process Oriented and able to handle challenging situations

• Open to take-up additional responsibilities as and when needed

Experience

· 5-10 years relevant experience working in IT Operations domain

Education

· B.Tech, B.Sc, BCA or MCA

📌 Senior System Administrator- IT Operations (Coimbatore)
🏢 Colruyt Group India
📍 Coimbatore