Join us as a Site Reliability Engineer
You’ll manage the provision of secure, resilient, reliable applications with the end goal of minimising disruption to Customer & Colleague Journeys (CCJ)
We’ll look to you to identify and automate manual tasks and implement observability solutions, ensuring a thorough understanding of CCJ across applications
This is a excellent chance to work in a supportive setting with opportunities to advance your personal and career development
We're offering this role at associate vice president level

What you'll do

As a Site Reliability Engineer, you’ll collaborate with feature teams to understand application changes, participate in delivery activities, and address production issues to assist in the delivery of change that does not negatively affect the customer experience. You'll contribute to site reliability operations which will include production support, incident response, on-call rota, toil reduction, and application performance. You'll also proactively lead improvement to release quality into production and provide highly available,



performing, and secure production systems.

Other responsibilities will include:
Delivering automation solutions to minimise and eliminate manual tasks associated with maintaining and supporting the applications
Ensuring in-depth understanding of the full tech stack on which the application resides and depends on
Identifying alerting and monitoring requirements for an application, based on sound understanding of customer journeys
Evaluating the resilience of the end-to-end tech stack on which the applications depend, and addressing weaknesses
Seeking to reduce frequency of hand-offs in the end-to-end resolution of customer-impacting incidents

The skills you'll need

To succeed in this role, you’ll need experience of supporting live production services serving customer journeys with a demonstrable knowledge of ITIL processes and IT Security principles along with tools and techniques

📌 Site Reliability Engineer, Avp Gurugram
🏢 NatWest Group
📍 Gurugram