Description
As a Technical Operations Engineer, you will own the operational health of the migration journey for Arbor products, primarily Arbor MIS, alongside other products such as Arbor Finance. Migrations involve moving customer data from competitor systems into Arbor, and you will be the key person ensuring that process runs smoothly. Every migration represents a school's transition to Arbor, and the quality of that experience directly shapes their trust in our products.
You will proactively and reactively work with Onboarding teams, Support teams, the Migration Platform team, to ensure migrations are executed smoothly, issues are resolved efficiently, and systemic problems are fed back to drive lasting improvements.
Technical Execution & Ownership
Executing and monitoring data migrations across multiple products and countries and taking ownership of outcomes end-to-end using existing UI tooling
Triaging migration issues effectively, resolving what you can independently and escalating with transparent context when needed
Performing root cause analysis on failed or delayed migrations, identifying recurring failure patterns and systemic issues. Running post-incident reviews and applying lessons learned to prevent recurrence
Defining and maintaining triage frameworks, severity classification, prioritisation criteria, and escalation paths
Driving process improvements and feeding structured, prioritised requirements back to the Migration Platform team
Improving observability (logs, dashboards, alerts) across the migration pipeline to support faster diagnosis and resolution
Managing data integrity checks and validating successful data transfers
Owning operational readiness for large-scale and time-sensitive migration windows, including risk assessments, checklists, and go/no-go decisions. Adapting plans quickly when circumstances change mid-migration
Maintaining and improving migration operational documentation, playbooks, and best practices
Ensuring mi