✅ – L2 Storage Administrator

? Role Summary The L2 Storage Administrator is responsible for day-to-day operations, monitoring, troubleshooting, and optimization of enterprise storage and backup infrastructure, ensuring high availability, data protection, and SLA compliance across on-prem and cloud environments.

?️ Key Responsibilities

1. Operations & Monitoring

- Perform daily monitoring of storage and backup jobs, ensuring successful completion and SLA adherence
- Track storage utilization, capacity, and performance metrics
- Generate operational reports on backup success rates, failures, and storage usage

2. Incident & Problem Management

- Troubleshoot storage, SAN/NAS, and backup failures and restore services within SLA
- Perform root cause analysis (RCA) for recurring issues
- Handle Major Incident (MI) calls and escalations (common L2 ownership – based on enterprise practice)

3. Backup & Recovery Management

- Administer backup solutions (e.g., Cohesity, IBM Spectrum Protect, Azure Backup)
- Execute backup, restore, and recovery requests
- Ensure data integrity, retention policies, and recoverability testing are maintained

4. Storage Administration

- Manage storage arrays, volumes, LUNs, and storage pools
- Perform capacity planning and allocation
- Support SAN/NAS provisioning and migrations

5. Configuration & Change Management

- Implement configuration changes, patching, and upgrades
- Perform impact analysis and risk assessment before changes
- Follow ITIL processes for Change & Release management

6. Automation & Optimization (Important for your org)

- Execute and maintain automation scripts (Ansible, PowerShell, etc.)
- Support optimization initiatives like deduplication, compression,



encryption
- Reduce manual effort (TOIL) through automation

7. Security & Compliance

- Enforce access control, encryption, and security policies
- Ensure systems comply with audit requirements (SOC2, HIPAA-like environments)
- Participate in backup immutability and ransomware protection initiatives

8. Documentation & Process Adherence

- Maintain SOPs, knowledge articles, and setting documentation
- Update runbooks for incident resolution and operational processes

? Required Skills

Technical Skills

- Storage platforms: Dell EMC (Unity, PowerStore, PowerMax), NetApp, Pure, IBM
- Backup tools: Cohesity, IBM Spectrum Protect, Azure Backup
- SAN technologies: Fibre Channel, iSCSI
- OS knowledge: Windows, Linux
- Cloud: Azure storage & backup services
- Scripting: PowerShell, Python, or Ansible (preferred)

Functional Skills

- Incident & Problem Management (ITIL)
- Strong troubleshooting & analytical skills
- Ability to handle on-call rotations and escalations (commonly expected for L2 roles)
- Communication skills for cross-team coordination

? KPIs / Success Metrics

- Backup success rate (%)
- SLA adherence for incidents & requests
- MTTR (Mean Time to Resolve)
- Storage capacity utilization efficiency
- Compliance & audit readiness

? Role Positioning (L2 vs L1/L3)

Level

Responsibilities

L1

Monitoring, basic alerts, ticket triage

✅ L2

Troubleshooting, operations ownership, execution

L3

Architecture, design, complex engineering

? Nice-to-Have (Aligned to your team strategy)

- Experience in Automation-first operations / AI monitoring
- Exposure to backup immutability / cyber recovery
- Knowledge of enterprise dashboards (Power BI, telemetry tools)

📌 Senior Service Engineer (Hyderabad)
🏢 providence
📍 Hyderabad