Required Skills:
NICE CXOne
Contact Center Technologies
Cloud Contact Centers
ACD & IVR
AI & Bots (Chat & Voice)
Workforce Management
CTI & CRM Integration
Recording Solutions
ASR, TTS, Outbound Dialer
Callback & Post-Call Survey
Multi-channel Integration (Voice, Email, Chat, Fax)

Role Requirements:
Experience in Contact Center technologies and migration projects.
Hands-on expertise with the NICE CXOne platform; exposure to other CCaaS platforms is an added advantage.
Robust knowledge of Contact Center architecture, design, and routing methodologies.
Experience in IVR development, implementation, and support.
Knowledge of Hosting, Networking, Telephony, Storage, and SSO configurations.
Experience with CTI and CRM integrations.
Familiarity with databases such as MS SQL, PostgreSQL, Oracle, and Cache.
Knowledge of VoiceXML and GrammarXML is an added advantage.
Solid L1, L2, and L3 troubleshooting skills for call flows and third-party application integrations.

📌 Nice Cxone Contact Center Engineer Kochi
🏢 Tekskills India Private
📍 Kochi