Job Summary
The opportunity is for a Change Management Learning and Consultant. The individual should be prepared to work in a dynamic and adaptable environment and changing requirements with frequent client interactions.
Key Responsibilities
Analyse, prioritize, classify, and schedule the Requests for Change (RFCs).
Confirms the scope of the change, dependencies & impact to the prod environment.
Liaise with all necessary parties to coordinate change building, testing, and implementation in accordance with schedules.
Escalate the RFCs that are beyond the control of the CAB, to the IT executive committee.
Review all implemented changes to make sure they have met their objectives.
Review all outstanding RFCs awaiting consideration or awaiting action.
Analyze Change Records to determine any trends or apparent problems that occur and seek rectification with relevant parties.
Facilitate Change Management process audits.
Experience in Stakeholder Engagement, Communication Planning,
Change Measurement (Change Readiness/Surveys, Business Readiness).
Apply structured global change management methodology and lead change management activities.
Create change management strategy, change plan and responsible for delivering all change management interventions.
Working with stakeholders to create awareness, engagement and realize the benefits of change.
Integrate change management activities into overall project plan.
Support execution of change activities for global region, across sites as necessary.
Intermediate level Excel skills.
Requirement
Sets personal skilled goals and takes accountability for own development
Seeks feedback and changes behavior to improve performance
Good communication skills
ITIL Framework Awareness; Valuable to Have: ITIL Certifications.