We're Hiring - Operations Manager

Lafetch is India’s freshest fashion destination, a curated marketplace for the coolest homegrown brands, delivered to customers in 60 minutes across Delhi NCR.

We move quick.

Fashion moves faster.

Behind that speed is operations that actually work, riders on the ground, orders flowing smoothly, and deliveries that reach customers when they expect them.

We’re looking for someone who can own that entire engine.

The Role
We’re hiring an Operations Manager who will run the day-to-day execution of Lafetch’s quick commerce deliveries.
This role sits at the heart of our business. You’ll be responsible for making sure orders move from warehouse to customer as quickly and smoothly as possible.
You will manage delivery riders, coordinate Shiprocket shipments, track operational performance, and solve problems before customers ever notice them.
If you like building systems, managing people on the ground, and making operations run like clockwork, this role is for you.

What You’ll Be Responsible For

Quick Commerce Operations




Manage and oversee Lafetch’s
60-minute delivery operations
Ensure orders are
processed, packed, and dispatched quickly
Monitor daily order flow and resolve operational bottlenecks

Rider Management
Manage and coordinate
delivery riders
Plan rider allocation based on demand
Track delivery timelines and rider productivity
Handle rider onboarding, scheduling, and coordination

Shiprocket & Logistics
Manage
Shiprocket shipments for non-instant deliveries
Track shipments and resolve delivery issues
Coordinate with courier partners when required

Operational Monitoring
Track key metrics like:
Delivery time
Order success rate
Failed deliveries
Rider utilization
Identify inefficiencies and improve processes

Problem Solving
Handle delivery delays, rider issues, and operational escalations
Ensure customers receive orders
as promised

What We’re Looking For
2–4 years of operations or

📌 Operations Manager Gurugram (India)
🏢 LaFetch
📍 India