We are looking for a Desktop Support Engineer to provide technical support to employees and maintain the organization’s IT infrastructure. The candidate will be responsible for resolving hardware, software, network, email, printer, and user-access-related issues.

Key Responsibilities
Install, configure, and troubleshoot desktops, laptops, printers, and other IT equipment.
Provide L1 and L2 technical support to users through onsite, remote, phone, and ticketing systems.
Install and troubleshoot Windows operating systems and standard business applications.
Configure and support Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint.
Create, modify, disable, and remove user accounts according to the approved process.
Troubleshoot LAN, Wi-Fi, internet, VPN, and basic network connectivity issues.
Install and monitor antivirus, endpoint security, and patch-management agents.
Perform laptop and desktop formatting, data backup, restoration, and user profile migration.
Configure printers, scanners, IP phones, and video-conferencing equipment.




Maintain IT asset inventory, including device assignment, handover, return, and warranty details.
Follow employee onboarding and offboarding checklists.
Record all incidents and service requests in the IT ticketing system.
Escalate unresolved or critical issues to the senior engineer, vendor, or IT manager.
Coordinate with vendors for hardware repairs, warranty claims, internet issues, and software support.
Perform preventive maintenance and regular health checks of IT equipment.
Follow the organization’s information security policies, SOPs, and ISO 27001 requirements.
Maintain proper documentation of configurations, solutions, incidents, and asset records.
Ensure the confidentiality and security of company and user data.
Valuable knowledge of Windows 10 and Windows 11.
Basic knowledge of Microsoft 365 administration and applications.
Understanding of desktop, laptop, printe

📌 It Support Engineer Sampangiram Nagar
🏢 Small Array
📍 Sampangiram Nagar