Bengaluru, Karnataka

Job Summary

The Track Lead for Support & Operations plays a pivotal role in managing operations with a focus on continuous improvement and problem-solving. This role is crucial for meeting client SLAs while empowering teams through effective people management. The Track Lead will leverage their expertise in SAP BASIS and SAP HANA to enhance operational efficiencies and drive organizational success.

Key Responsibilities
Enhance Operational Systems By Utilizing Sap Basis And Sap Hana To Improve Management Reporting, Streamline Information Flow, And Optimize Business Processes, Contributing To Effective Organizational Planning.
Collaborate With Clients To Understand Their Requirements And Ensure The Support Team Consistently Meets Client Expectations Through Effective Use Of Sap Solutions.
Lead And Mentor The Project Team, Ensuring Transparent Communication Of Project Goals And Fostering A Cooperative Environment Through The Application Of Sap Tools.




Drive Innovation By Introducing Current Ideas And Processes Utilizing Sap Technologies That Contribute To The Overall Progress Of The Organization.
Provide Tailored Solutions Using Sap Basis And Sap Hana That Align With Customer Needs, Leading To Measurable Business Results And Improved Service Delivery.

Skill Requirements
Hands on experience in delivery/operations with focus on Incident, Change, Problem and Capacity management, Performance and Availability Management, and Lifecycle Management
Strong customer and team management skills. Good communication skills with ability to articulate and convey the message logically
Understanding of SAP�s product strategy, including positioning of S/4 HANA and Azure cloud offerings
Experience of leading end-to-end SAP enabled business transformation programme
Solid knowledge of SAP solution suite and ability to translate business challenges into SAP solutions
Ability to interact with Application Team and Function

📌 Track Lead Bengaluru
🏢 HCLTech
📍 Bengaluru