Role & responsibilities
End User Support & Helpdesk:
Provide Level 1 and Level 2 technical support to end users and remote users.
Diagnose and resolve hardware, software, printer, email, and network-related issues.
Install, configure, and maintain desktops, laptops, mobile devices, and peripherals.
Perform endpoint patching, upgrades,
Manage user accounts, passwords, group policies, and access permissions.
Maintain IT asset inventory and documentation.
Record and track incidents, service requests, and resolutions through ticketing systems.
Ensure compliance with IT policies and service-level agreements (SLAs).
Windows Server Administration:
Install, configure, and maintain Windows Server settings.
Manage Active Directory, DNS, DHCP, Group Policy, and File Servers.
Monitor server performance, availability, and system health.
Perform server patching, upgrades, backups, and disaster recovery activities.
Troubleshoot server and application-related issues.
Network Administration (Firewall, Switches, Wi-Fi):
Monitor and troubleshoot LAN, WAN,



and wireless network infrastructure.
Manage enterprise Wi-Fi access points, controllers, and connectivity issues.
Office 365 Administration:
Manage user accounts, licenses, and permissions in Microsoft 365.
Configure Exchange Online, SharePoint, Teams, and OneDrive.
Implement security measures like MFA and compliance policies.
Security:
Deploy and manage antivirus solutions across endpoints.
Monitor and respond to SOC alerts, malware alerts and security incidents.
Data Loss Prevention (DLP):
Implement and maintain DLP policies to protect sensitive data.
Monitor data movement and ensure compliance with regulations.
Documentation & Compliance:
Maintain accurate documentation of configurations and procedures.
Ensure compliance with organizational and regulatory standards.
Support:
Coordinate with Network, Security team, site engineers, vendors, and support partners to

📌 It Support Engineer Vadodara
🏢 Baroda Global Shared Service
📍 Vadodara