Hands-on experience in Sierra Agentic AI Chatbot Testing is mandatory and non-negotiable. Candidates without Sierra Agentic AI chatbot testing experience will not be considered.
Role &
Responsibilities :
- Deliver quality assurance across Sierra Agentic AI chatbot and the Service Cloud chat channel.
- Perform functional, regression and integration testing across chat workflows.
- Conduct end-to-end testing of AI agent conversational flows.
- Perform AI/chatbot-specific testing, including hallucination detection and validation.
- Validate response accuracy and intent matching.
- Test edge cases and adversarial inputs.
- Validate conversation flow integrity and fallback behavior.
- Develop and maintain test automation.
- Improve test coverage and reduce manual testing effort.
- Ensure production readiness and provide QE sign-off for releases.
Preferred Candidate Profile :
- 6 to 8 years of experience in QA/Software Testing.
- Strong hands-on experience with Sierra Agentic AI chatbot testing.
- Experience in AI, chatbot or conversational AI testing.
- Solid experience in functional, regression, integration and end-to-end testing.
- Experience testing AI agent responses and conversational workflows.
- Knowledge of hallucination detection, response accuracy and intent validation.
- Experience with edge-case and adversarial testing.
- Strong test automation experience.
- Service Cloud/Salesforce experience is preferred.
- Candidates based in Bangalore or willing to work from Manyata Tech Park 3 days a week.
- Immediate or early joiners preferred.