CRM Executive – Key Roles & Responsibilities
Client Relationship Management
Maintain regular communication with existing and potential clients.
Handle client queries, requirements, and complaints.
Build long-term relationships with clients.
Lead & Follow-up Management
Maintain and update the CRM/lead database.
Follow up with leads through calls, WhatsApp, and email.
Track lead status from enquiry to conversion.
Sales Coordination
Coordinate with the sales team for meetings and site visits.
Schedule client meetings and follow up on proposals/quotations.
Track pending proposals and conversions.
Client Data Management
Maintain accurate client details, contact information, requirements, and interaction history.
Prepare daily/weekly CRM reports.
After-Sales Support




Take feedback from clients after service delivery.
Coordinate with technical/operations teams to resolve client issues.
Ensure client satisfaction.
Reporting & MIS
Prepare daily and monthly reports for leads, follow-ups, meetings, visits, and conversions.
Monitor pending follow-ups and ensure timely action.
Marketing Support
Coordinate email campaigns, promotional activities, and company profile sharing.
Support LinkedIn and other business-development activities.

Pay: ₹25,000.00 - ₹28,000.00 per month

Experience:
B2B sales: 4 years (Required)

Work Location: In person

📌 Crm Executive Delhi
🏢 infrasure
📍 Delhi