Position Overview
The AGM – Client Relationship Management (International Business Sales) is responsible for building,

managing, and growing long-term relationships with international clients to drive sustainable revenue,

retention, and market expansion. This role bridges strategic account management, cross-border sales

execution, ensuring the organization delivers a consistent, culturally intelligent, and commercially sound

client experience across all markets served.

Key Responsibilities

Client Relationship Management
Own end-to-end relationships with key international clients, importers, distributors, and trading partners,

ensuring account health, order continuity, and long-term business growth.
Develop and maintain comprehensive account-specific relationship plans for each key client, covering

annual/seasonal volume and revenue targets, structured engagement cadences with buyers and

procurement teams, stakeholder mapping across client organizations, and risk mitigation strategies.
Lead regular business reviews with key accounts, covering order fulfilment,



quality compliance, pricing

trends, and market outlook to strengthen partnerships.
Identify upsell and current market opportunities by analysing customer demand, consumption trends, and

emerging product requirements.
Build multi-level relationships across client organizations, from procurement teams to senior

management, to strengthen accounts and secure long-term partnerships.
Monitor key account health metrics including order consistency, payment cycles, claims/rejections, and

contract renewals to identify risks and take proactive corrective action.
Act as the key point of contact for major accounts, ensuring high levels of client satisfaction and

retention
Identify upselling/cross-selling prospects and manage the full client lifecycle.
Adapt communication, negotiation, and engagement styles to the cultural and business norms of each

market.
Build a regional playbook capturi

📌 Assistant General Manager – International Business Sales Bhopal (India)
🏢 Majestic Basmati Rice
📍 India