As a ServiceNow ITOM Consultant, you will play a pivotal role in proactively providing our clients with monitoring, management, and optimisation of IT infrastructure services. Your expertise and industry knowledge will be leveraged to ensure our clients receive cutting-edge solutions tailored to their unique needs. You will work closely with our team of experts, contributing to our mission of delivering exceptional service.

Main Duties & Responsibilities:
Lead client workshops to gather requirements and translate them into scalable ITOM solutions.
Design, develop, and implement ServiceNow ITOM solutions such as Discovery, Service Mapping, Event Management, Cloud Discovery and AIOps.
Perform health checks and continuous improvement of existing ServiceNow ITOM implementations.
Design and maintain CMDB architecture, including identification rules, reconciliation rules, and data governance.
Configure MID Servers and troubleshoot connectivity issues.
Develop and optimise Service Maps using both top-down and tag-based approaches.
Configure, manage,



and troubleshoot ServiceNow Discovery (patterns, probes, credentials, horizontal & vertical discovery), ensuring secure and reliable data collection
Diagnose and resolve discovery issues using logs, ECC queue, and debugging tools, while building and maintaining accurate service maps for business-critical applications
Configure and optimise Event Management (event rules, alert correlation, noise reduction, aggregation, and deduplication) to improve signal-to-noise ratio
Integrate monitoring tools (e.g., SolarWinds, Dynatrace, AppDynamics) and enable Operational Intelligence/AIOps capabilities, including RCA workflows
Work with third-party tools like SCCM, JAMF, Tanium, etc., for data ingestion
Develop automation workflows to improve incident response and operational efficiency
Collaborate with cross-functional teams to ensure application performance, infrastructure monitoring aligns with business require

📌 Servicenow Itom Consultant Indore (India)
🏢 YouNowIT
📍 India