TCS has been a excellent pioneer in feeding the fire of Young Techies like you. We are a global leader in the technology arena and there's nothing that can stop us from growing together.

Experience Range: 5 - 12 Yrs

What we are looking for

Must Have

Incident Management
Manage incidents throughout their lifecycle.
Coordinate resolution across support teams.
Handle P1/P2 major incidents.
Conduct incident reviews and post-incident reports.
Ensure SLA compliance.

Major Incident Management
Lead bridge calls during critical outages.
Coordinate stakeholders and technical teams.
Drive incident communications.
Manage escalation procedures.
Restore business services within agreed timelines.

Problem Management
Perform root cause analysis (RCA).
Track recurring incidents.
Manage Known Error Database (KEDB).
Drive permanent fixes and preventive actions.

Change Management
Review and authorize changes.
Coordinate CAB meetings.
Assess risk and business impact.
Monitor change implementation success.
Ensure compliance with change governance.





Service Request Management
Monitor service request queues.
Improve request fulfillment processes.
Ensure SLA adherence.
Support automation initiatives.

Service Level Management
Monitor SLA, OLA and KPI performance.
Generate operational reports.
Conduct service reviews.
Drive continual service improvement.

ITSM Tool Administration
Administration of ServiceNow.
Workflow and process management.
Incident and Change module support.
CMDB management and governance.

Reporting & Governance
Create operational dashboards.
Generate weekly and monthly service reports.
Support governance meetings.
Maintain process documents and SOPs.

Stakeholder & Vendor Management
Coordinate with customers and business users.
Manage vendor performance.
Drive service quality improvements.
Ensure customer satisfaction.

Minimum Qualification:
15 years of full time education

Virtual Intervie

📌 Tcs Opportunity For Itsm Chennai
🏢 Tata Consultancy Services
📍 Chennai