Company: VK Allure Derma Clinic
Job Type: Full-Time
Working Hours: 10:00 AM – 7:00 PM
Weekly Off: 4 days per month
Permission: 5 hours per month, as per company policy
Job Summary
VK Allure Derma Clinic is looking for a professional and customer-focused Front Office Executive to manage the reception and day-to-day front office operations. The ideal candidate should have excellent communication and organizational skills, a skilled approach, and the ability to ensure a smooth and welcoming experience for every client.
Key Responsibilities
Manage the reception area and provide a warm, qualified welcome to clients and visitors.
Handle incoming calls, enquiries, appointments, and client communications efficiently.
Schedule and coordinate appointments while maintaining accurate records.
Manage client registration, billing, payments, and related documentation.
Coordinate with doctors, therapists, and other team members to ensure smooth daily operations.
Maintain client information and records with accuracy and confidentiality.
Follow up with clients regarding appointments and enquiries when required.
Address client queries professionally and escalate concerns to the appropriate team member.
Maintain a clean, organized, and professional front office environment.
Support administrative activities and assist management with daily operational requirements.
Maintain a high standard of customer service and contribute to client satisfaction and retention.
Requirements
Previous experience in front office, reception, customer service, or clinic administration is preferred.
Excellent verbal and written communication skills.
Positive interpersonal and client-handling skills.
Basic computer knowledge and familiarity with MS Office or similar tools.
Strong organizational skills with attention to detail.
Professional appearance, positive attitude, and courteous approach.
Ability to multitask and work