About the Role

We are looking for an experienced, target-driven Team Leader (Telecalling Team) to manage and scale our outbound telesales/academic counselling team in Kottayam. In this role, you will be responsible for driving student admissions, monitoring daily call quality, coaching telecallers, and maintaining high conversion rates for our educational programs.

Key Responsibilities
Team Management: Lead, mentor, and motivate a team of 5–15 telecallers/academic counsellors to achieve daily, weekly, and monthly admission targets.
Performance Tracking: Monitor daily call volume, talk time, lead conversion rates, and pipeline management via CRM tools.
Quality & Training: Conduct regular call audits, pitch reviews, and training sessions to improve the team's convincing, negotiation, and student handling skills.
Process Optimization: Manage lead distribution, ensure prompt follow-ups, and minimize lead wastage.
Reporting: Prepare and report daily/weekly team sales metrics and conversion performance to management.
Conflict Resolution:



Step in to handle escalated student or parent queries to successfully close admissions.

Requirements & Qualifications
Education: Bachelor’s degree in any discipline.
Experience: 3+ years of experience in Telecalling / Inside Sales / Student Counselling.
Minimum 1+ year of experience in a Team Leader / Senior Executive role within the EdTech, test-prep, or higher education sector.
Language Skills: Fluent in Malayalam (Mandatory) and Professional Working English.
Technical Skills: Hands-on experience with CRM software and MS Excel/Google Sheets.
Robust leadership, people management, and revenue-closing skills.Benefits & Perks
Competitive fixed salary + uncapped monthly performance incentives.
Paid Time Off (PTO) and Leave perks.
Clear path for fast-track growth opportunities within our growing EdTech organization.

Schedule
Day Shift (Monday to Saturday)

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:
Cel

📌 Team Lead Kottayam
🏢 Enbridg
📍 Kottayam