Job Purpose

Willmount Resorts is looking for an experienced and result-oriented Head of Sales & Marketing to lead and manage the complete Sales and Marketing function.

The role will be responsible for leading two key teams:
Sales Team – Customer Relations Executives responsible for enquiries, bookings, customer follow-up, conversions, and guest relationships.
Marketing Team – Media Team responsible for social media, content, campaigns, branding, promotions, and digital presence.

The ideal candidate will be responsible for driving room/resort bookings, revenue growth, brand visibility, customer acquisition, and overall business development for Willmount Resorts.

Key Responsibilities
Sales Team Management – Customer Relations & Bookings
Lead, supervise, and motivate the Customer Relations Executive team.
Set daily, weekly, and monthly booking and revenue targets.
Monitor all enquiries received through calls, WhatsApp, social media, website, online platforms, and other channels.
Ensure every enquiry is responded to promptly and professionally.




Monitor the complete customer journey from enquiry to booking confirmation and post-stay follow-up.
Develop strategies to improve enquiry-to-booking conversion rates.
Track cancellations, follow-ups, lost leads, repeat customers, and referral business.
Establish effective sales scripts, follow-up procedures, and customer handling standards.
Handle key customers, corporate clients, group bookings, and high-value enquiries.
Identify prospects for upselling rooms, packages, food & beverage, events, and other resort services.
Review daily sales reports and take corrective action where required.
Train the sales team in communication, negotiation, customer service, and closing techniques.
Marketing Team Management – Media & Digital
Lead and manage the Media/Marketing Team.
Develop and implement the overall marketing strategy for Willmount Resorts.
Plan and manage social media co

📌 Sales And Marketing Team Leader Kakkanad (India)
🏢 Willmount Resort
📍 India