Position Title: Customer Relations Executive
Brand: Ducati Kochi
Location: Vyttila
Reports To: Operations Head/ Service Manager

Job Summary:

The Customer Relations Executive is responsible for delivering a premium customer experience for Ducati customers across sales and service operations. This role involves managing customer interactions, handling inquiries and appointments, coordinating with internal departments, conducting follow-ups, and ensuring the highest levels of customer satisfaction aligned with Ducati’s luxury brand standards.

Key Responsibilities:

Customer Interaction:
Welcome customers and visitors professionally, ensuring a premium showroom and service experience.
Handle customer inquiries through phone calls, emails, WhatsApp, and walk-ins.
Provide accurate information regarding Ducati products, services, accessories, events, and promotions.
Schedule service appointments, test rides, and customer meetings as required.

Customer Relationship Management:
Build and maintain robust relationships with Ducati customers through proactive communication.




Conduct follow-up calls after vehicle delivery, service visits, and customer events.
Gather customer feedback and ensure timely resolution of concerns to enhance customer satisfaction.
Maintain customer databases and update CRM records accurately.

Service & Sales Coordination:
Coordinate with sales, service, insurance, and accessories teams to ensure seamless customer support.
Track vehicle deliveries, service progress, and customer commitments.
Assist in organizing customer engagement activities, brand events, and ride programs.

Complaint Handling & Resolution:
Address customer concerns professionally and ensure prompt resolution.
Escalate complex issues to relevant departments and follow up until closure.
Monitor customer satisfaction levels and support retention initiatives.

Documentation & Reporting:
Maintain records of customer interactions, appointments, complaints,

📌 Customer Relations Executive Kochi
🏢 EVM HONDA
📍 Kochi