The primary purpose of this position is to deliver superior customer satisfaction with the HCI Technical Support response, communication, and resolution of cases by working closely within a Technical Team under the direction of a Technical Support Manager
YOU MUST HAVE
Bachelor’s/Post Graduate degree in Chemical Engineering/Instrumentation Engineering
8 - 10+ years of Experience in Honeywell Advanced Application like APM/UAS tools; preferably Honeywell APM/UAS applications
Hands-on experience in design, implementation and commissioning experience of APM/UAS applications
Experience in Technical support activities; especially in Honeywell Advanced applications (preferably in APM/UAS)
Experience in SQL Database, Python
Positive communication and writing skills.
Good team player. Strong ability to maintain good working relationships with customers.
Customer oriented attitude understands & addresses (internal & external) customer needs and concerns, robust customer advocate
WE VALUE
Understanding APM/UAS implementation and support lifecycle
Collaboration with diverse and global teams
Valuable troubleshooting skills
Promote customer relationships.
Effective communicator
Individuals who are self-motivated and able to work with little supervision, who consistently take the initiative to get things done, do things before being asked by others or forced to by events.
Responsibilities
Technical support for Honeywell APM/UAS applications to resolve the Customer Issues within service level agreements.
Escalate Issue to GTAC while troubleshooting issues and collaborate with the GTAC and development team to fix them according to Issues priority, thus helping to improve overall stability of APM/UAS applications.
Liaison with the GTAC/development team for timely delivery of solutions to the customers
Actively drive Knowledge Centered Support (KCS) within the team by Engaging in the creation of new articles (+updating existing articles) for all the issu