JOB DESCRIPTION — SALES MANAGER, HOSPITAL AND CLINIC SERVICES

Organisation: BM Elite International Clinic
Location: Velachery, Chennai
Employment Type: Full time
Department: Sales and Patient Relations
Reports To: Management/CEO and Medical Centre Manager

Role Summary

The Sales Manager will be responsible for converting patient enquiries into consultations and appropriate treatment programmes while ensuring ethical, transparent and patient-centred communication. The role includes managing counsellors and telecalling teams, monitoring leads, improving conversions and achieving departmental revenue targets.

Key Responsibilities
Lead and Enquiry Management
Manage enquiries received through telephone, WhatsApp, website, social media, referrals, walk-ins and marketing campaigns.
Ensure every lead is contacted promptly and recorded correctly in the CRM or lead tracker.
Allocate enquiries to counsellors and monitor follow-up.
Track the complete patient journey from initial enquiry to consultation, treatment and follow-up.
Identify and re-engage missed,



inactive and unconverted leads.
Consultation and Treatment Conversion
Improve conversion of enquiries into consultations and consultations into appropriate treatments.
Support counsellors in explaining treatment programmes, packages, payment options and appointment processes.
Ensure that medical advice, clinical outcomes or guarantees are not provided by non-medical sales staff.
Coordinate with doctors to obtain accurate treatment plans and cost estimates.
Ensure patients receive transparent information without pressure, exaggeration or misleading claims.
Team Management
Lead patient counsellors, telecallers, relationship executives and sales coordinators.
Set daily, weekly and monthly individual and team targets.
Conduct daily lead-review and conversion meetings.
Train team members in communication, service knowledge, CRM usage, objection handling and patient etiquette.
Monitor call q

📌 Sales Manager Velachery
🏢 BM Cosmetic Clinic & Hospitals
📍 Velachery