Hiring: Quality Manager | Customer Experience & Voice Quality /n Are you passionate about driving exceptional customer experiences and leading high-performing quality teams? /n We're looking for a Quality Manager with 12+ years of experience in contact center/BPO operations to lead quality transformation across voice processes. This role will focus on improving Customer Experience Scores (CES), CSAT/NPS, call quality, compliance, and operational excellence through data-driven insights, coaching, governance, and continuous improvement initiatives. /n What You'll Do /n Drive CES and customer experience improvement initiatives /n Lead QA governance, calibrations, audits, and performance reviews /n Partner with Operations, Training, and Clients to resolve customer pain points /n Build quality dashboards, insights,



and action plans /n Coach and develop QA teams and frontline leaders /n Foster a culture of continuous improvement and service excellence /n What We're Looking For /n 12+ years in BPO/Contact Center Operations with quality leadership experience /n Robust voice process quality expertise /n Proven success in improving CES, CSAT, NPS, FCR, and quality metrics /n Experience managing client stakeholders and governance reviews /n Certifications in Six Sigma, Lean, COPC, or Quality Management are a plus /n Location: [Location] /n Interested candidates can send their profile to [[email protected]] or apply directly. /n #Hiring #QualityManager #CustomerExperience #VoiceProcess #BPOJobs #ContactCenter #QualityAssurance #CustomerSuccess #LeadershipHiring #CES #CSAT #NPS #OperationsExcellence

📌 Senior Manager (Coimbatore)
🏢 HCLTech
📍 Coimbatore