What are we looking for?

We are looking for a driven and result-oriented professional to handle the TCVM (Telecalling Voice Model) vertical within the E-Commerce channel at HDFC Life. This is a performance-driven sales role, focused on driving cross-sell and up-sell of insurance products to existing customers through tele-calling. The ideal candidate will be responsible for planning, strategizing, and executing sales campaigns, managing a team of both inbound/ outbound agents, and achieving aggressive revenue targets using data-backed insights

What does the job entail?

Sales Strategy & Target Achievement:

- Own end-to-end delivery of monthly, quarterly, and yearly sales targets for the TCVM vertical.
- Drive cross-sell and up-sell initiatives to existing customers using outbound voice-based communication.
- Conceptualize and execute product-specific sales campaigns based on customer profiles, behavior, and product suitability.
- Build and maintain robust sales pipelines using daily calling data and lead funnels.

Team & Call Centre Management:
- Lead and coordinate with a team of tele-calling agents to maximize productivity and conversions.
- Ensure consistent agent performance through target setting, tracking, and real-time feedback loops.
- Identify training needs, sales enablers, and process improvements to improve conversion rates and reduce drop-offs.
- Understand /study /research competition, Work with CC to define Focused Sale script and sales Punchlines , Track performance salesscripts and select the best script which willnhep improve sales

Data-Driven Decision Making:
- Analyze customer databases to segment and prioritize calling lists based on product relevance and purchase propensity.
- Work closely with the analytics and lead management teams to allocate the right data to the right campaigns.
- Track performance metrics daily, and fine-tune strategies to maximize efficiency and sales outcomes.

Campaign Management & Execution:




- Design and execute tactical and strategic campaigns aimed at enhancing sales volumes.
- Closely monitor campaign-wise performance and take corrective actions where needed.
- Liaise with internal teams including product, marketing, operations, and tech to ensure smooth execution.

Reporting & Governance:
- Provide regular sales reports, performance dashboards, and MIS updates to leadership.
- Ensure governance, compliance, and discipline across the calling processes.

Work Experience

Experience: 3–5 years of strong experience in sales(Insurance only), preferably in insurance, financial services, fintech, or voice-based e-commerce.

- Creative –Should be highly creative and should have out of box thinking approach , should have Zeal to try different ideas and make them work for process
- Sales Leadership: Proven ability to manage sales teams and deliver on aggressive revenue targets.
- Data Orientation: Hands-on experience with Excel, SQL, sales dashboards, lead management tools; ability to analyze data to optimize sales efforts.
- Execution Focus: High sense of ownership, attention to detail, and ability to drive outcomes through large tele-calling setups.
- Communication: Strong interpersonal and communication skills; must be able to influence and drive performance through teams.

Essential Qualification

Education: Minimum Graduate

- Work exp: 7+ years of experience preferably in Insurance sales / call center management.
- Work related skills: Solid Sales Planning, Team management

Preferred Skills

We are looking for a driven and result-oriented professional to handle the TCVM (Telecalling Voice Model) vertical within the E-Commerce channel at HDFC Life. This is a performance-driven sales role, focused on driving cross-sell and up-sell of insurance products to existing customers through tele-calling. The ideal candidate will be responsible for planning, strategizing, and executing sales campaigns, managing a team of both inbound/ outbound agents, and achieving aggressive revenue targets using data-backed insights.

📌 Senior Manager - Digital Sales and E-Commerce (Sr Manager) (Mumbai)
🏢 HDFC Life
📍 Mumbai