The CRM Assistant Manager will be responsible for managing customer relationships and ensuring a smooth customer journey from booking to apartment handover for high-rise luxury residential projects. The role involves coordinating with internal project teams, addressing customer queries and concerns, monitoring commitments, and ensuring a high level of customer satisfaction throughout the project lifecycle.
Key Responsibilities
Manage customer communication from booking to handover.
Handle customer queries, complaints, and service requests promptly.
Coordinate with project teams for timely resolution of customer issues.
Manage apartment inspections, snagging, and handover activities.
Maintain CRM records, customer data, and MIS reports.
Track customer commitments, payments, documentation, and follow-ups.
Conduct regular customer updates on project progress and milestones.
Ensure high standards of customer satisfaction and service quality.
Support the CRM Manager in process improvement and customer engagement initiatives.
Requirements
4–7 years of experience in CRM/customer relations, preferably in real estate or construction.
Experience with high-rise luxury residential projects is preferred.
Robust communication, interpersonal, and coordination skills.
Valuable customer handling and problem-solving abilities.
Proficiency in CRM software and MS Office.
Robust follow-up skills with attention to detail.
Ability to coordinate effectively with multiple internal and external stakeholders.