Job Title: Customer Care Executive
Process: Customer Support – Voice
Location: Bengaluru
Language: Hindi (North Indian Hindi preferred)
Key Responsibilities
Only North India Hindi-speaking candidates
Local and South Indian candidates are not preferred
Handle inbound customer calls and resolve queries professionally.
Provide accurate information about products, services, orders, and policies.
Address customer complaints and provide appropriate solutions.
Maintain a positive and skilled customer experience.
Escalate unresolved issues to the concerned department.
Record customer interactions and update details in the CRM/system.
Achieve defined quality, productivity, and customer satisfaction targets.
Eligibility
12th Pass / Graduate
Freshers and experienced candidates can apply.
Excellent Hindi communication skills.
Basic English communication will be an added advantage.
Valuable listening and problem-solving skills.
Comfortable working in rotational shifts, if required.
Key Skills
Hindi Communication | Customer Handling | Problem Solving | Active Listening | CRM Knowledge | Customer Service