Group Company: Mahindra Logistics Limited

Designation: Account Delivery Manager
Job Summary

Incumbent is responsible for handling Branch P&L;, end to end operations, and people management responsibilities. This role is responsible for business development, branch operations, supply management and safety compliance related to EMS business. This role plays a pivotal role in EMS revenue retention and expansion. Talent development & management is crucial to this role.
Skills / Competencies
Safety and compliance
Data Analytics & Financial Management
Operational Resource Management
Business Development
Talent Management
Business Partner Engagement
Highly result-oriented and motivated to achieve branch plans
Good communication, presentation, inter - personal and negotiation skills
Valuable leadership qualities to manage a team and motivate them
Network
Within the Organization
Functional Leaders
Branch Commercial/ Supply/ HR/ Operations team/ Quality/ Audit/ CRM
Outside the Organization
Customer
Business Partners (Supply)




Business Partners (Manpower Vendors)
Drivers and Ground staff team
Government Official/ Compliance related
Roles and Responsibilities
Strategic
Handle Branch P&L; - Revenue and Gross Margin
Responsible for effective utilization of available resources and ensure high level of productivity
Responsible for customer retention through productive operations on ground
Responsible for business development and expansion of Branch revenue
Responsible for adoption of technology platforms and bring in process improvements across functions
Responsible for zero accidents and protected travel of customer employees always
Functional Responsibility - 1
Responsible for DSO Management
Responsible for customer satisfaction & manage customer escalations
Ensure appropriate Business Partner mix - Aggregator / Fleet Owner/ DCO
Responsible for timely availability of fleet/ manpower basis customer requirements
Functional Responsibilit

📌 Lead Operations Krishnagiri
🏢 Mahindra Logistics
📍 Krishnagiri