Key Responsibilities
Welcome guests warmly and ensure a smooth check-in and check-out process.
Register guests, verify identification, and allocate rooms as per reservations.
Handle room reservations, cancellations, and modifications accurately.
Respond promptly and professionally to guest inquiries, requests, and complaints.
Maintain accurate guest records and update the Property Management System (PMS).
Coordinate with Housekeeping, Engineering, and other departments to fulfill guest requirements.
Process guest payments, prepare invoices, and balance cash and card transactions.
Provide information about hotel facilities, services, local attractions, and transportation.
Handle telephone calls, emails, and walk-in inquiries professionally.
Ensure the lobby and front office area remain clean, organized, and welcoming.
Follow hotel policies, SOPs, and safety procedures.
Upsell rooms and hotel services whenever appropriate to maximize revenue.
Maintain guest confidentiality and protect sensitive information.




Assist during emergencies and follow established emergency procedures.

Required Qualifications
Graduate or Diploma in Hotel Management or Hospitality Management (preferred).
02 years of experience in Front Office or Guest Services (freshers may apply).
Basic knowledge of hotel operations and front office procedures.
Experience with Property Management Systems (PMS) is an advantage.

Required Skills Technical Skills
Front Office Operations
Reservation Management
Check-in & Check-out Procedures
Billing and Cash Handling
Property Management System (Opera, IDS, Fidelio, or similar)
MS Office (Word, Excel, Outlook)
Telephone Etiquette

Soft Skills
Excellent Communication Skills
Customer Service Orientation
Qualified Grooming and Presentation
Problem-Solving Ability
Interpersonal Skills
Time Management
Attention to Detail
Teamwork and Collaboration
Multitasking Ability
Positive Attitude
Conflict

📌 Gsa Front Office Gurugram (India)
🏢 East India Hotels (EIH)
📍 India