Roles and Responsibilities
Handle customer queries via phone calls, emails, and chats to resolve their concerns in a timely and skilled manner.
Manage customer relationships by providing excellent service, addressing issues promptly, and ensuring high levels of satisfaction.
Identify prospects to upsell/cross-sell relevant products or services based on customers' needs and preferences.
Maintain accurate records of all interactions with customers using CRM software (e.g., Salesforce).
Collaborate with internal teams to resolve complex customer complaints and escalate issues when necessary.
📌 Senior Customer Support Executive Pune
🏢 Discreet Solutions
📍 Pune
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