Job Summary

As a cluster lead at JLL, you will serve as the strategic business leader for Integrated Facilities Management (IFM) across a city or cluster of sites, driving operational excellence and continuous improvement. This pivotal leadership role requires you to establish and nurture relationships with key stakeholders while managing multiple teams to deliver qualified, value-focused services that consistently meet or exceed client expectations. You will collaborate with GREF leadership to develop delivery strategies focused on "continuous improvement," "staying ahead," and achieving "best in class" service delivery, directly contributing to JLLs reputation for transformative real estate solutions and client success.

Responsibilities
Act as single point of contact for IFM business function, providing leadership to JLL account-based management and service delivery teams across your assigned city/cluster
Collaborate with GREF leadership team to establish delivery strategies and annual goals for IFM function, aligning with global, regional, and local client objectives




Develop and maintain detailed understanding of client business requirements while managing relationships with key GREF stakeholders and function leads
Lead implementation of "raising the bar" initiatives to continuously improve customer experience through IFM function customer touchpoints
Establish robust business governance processes including conducting regular business reviews with GREF leadership for IFM function performance
Operate as business manager responsible for overall budget management covering operational and capital budgets for assigned city/cluster sites
Drive achievement of agreed business targets including revenue, expenses, budget management, debtor targets, savings targets, and KPI performance.

Required Qualifications
Bachelors degree or Masters in Business Management
Minimum 8 years of experience in corporate workplace with proven ability to function as b

📌 Cluster Lead Bengaluru (India)
🏢 Jones Lang LaSalle (JLL)
📍 India