Role & responsibilities:-
Reception and Visitor Management
Welcome visitors, clients, and guests in a qualified and courteous manner.
Manage visitor registration and issue visitor passes.
Direct visitors to the appropriate departments or personnel.
Maintain a clean, organized, and presentable reception area.
Telephone and Communication Handling
Answer, screen, and transfer incoming calls efficiently.
Take accurate messages and ensure timely communication.
Respond to emails and general inquiries professionally.
Maintain effective communication with internal and external stakeholders.
Customer Query Handling
Handle customer inquiries and provide accurate information regarding services and processes.
Address customer concerns and complaints professionally.
Escalate unresolved issues to the relevant department and ensure timely follow-up.
Maintain high levels of customer satisfaction through prompt and courteous service.
Administrative Support
Perform routine administrative and clerical tasks.
Maintain records, documents, and filing systems.




Manage incoming and outgoing mail, couriers, and packages.
Assist in preparing reports and maintaining databases.
Meeting and Appointment Coordination
Schedule and manage appointments and meetings.
Arrange meeting rooms and required facilities.
Coordinate visitor and client meetings with internal teams.
Support conference and meeting logistics.
Event Management
Coordinate and manage company events, employee engagement activities, and client visits.
Assist in organizing training sessions, town halls, celebrations, and corporate events.
Coordinate with vendors, catering services, and support teams for event arrangements.
Ensure smooth execution of events and provide onsite support when required.
Office Coordination
Monitor and maintain office supplies inventory.
Coordinate with housekeeping, security, maintenance, and facility teams.
Ensure smooth day

📌 Front Office Executive Pune
🏢 OCS Group
📍 Pune