5 Days | Operational Window: 9.30 AM - 9:30 PM (Day shifts only)- Thane

Experience 0 - 2 years (BPO experience preferred)

Role Synopsis

The Customer Service Executive will serve as the primary point of contact for customers,

addressing inquiries, resolving concerns, and ensuring a high standard of service delivery.

The role requires solid communication skills and a customer-focused approach to enhance

overall customer satisfaction.

Role Responsibilities
Handling inbound calls and respond to mails
Resolve customer queries efficiently
Maintain records of interactions
Ensure high Customer satisfaction (CSAT) scores
Provide excellent customer service

Desired Candidate Profile
Solid understanding of service delivery
Good problem-solving skills with the ability to resolve customer queries efficiently




Ability to meet call centre metrics such as quality, productivity, and turnaround time
Willingness to work in rotational shifts (day shifts only)
Robust English communication skills with the ability to interact effectively with customers.
Willingness to learn and adapt in a fast-paced environment

Experience & Educational Background
Experience in International call centre is an added advantage
Experience in voice, chat, or email support is preferred
Minimum qualification: HSC (Higher Secondary Certificate) or Graduate in any discipline

Pay: ₹20,000.00 - ₹30,000.00 per month

Work Location: In person

📌 Customer Service Advisor Mumbai City
🏢 AMRITA
📍 Mumbai