Department: Cafe Operations
Industry: Quick Service Restaurant (QSR)
Reporting To: Cafe Supervisor / Cafe Manager

Job Purpose

The Food & Beverage Associate is responsible for supporting the smooth day-to-day operations of the QSR outlet by ensuring effective food and beverage preparation, excellent customer service, cleanliness, and adherence to company and food safety standards.

Key Responsibilities
Prepare and serve food and beverages as per standard recipes, portion sizes, and quality standards.
Take customer orders accurately and ensure timely order fulfilment.
Provide friendly, courteous, and effective customer service.
Ensure proper handling, storage, and preparation of food items.
Follow all food safety, hygiene, and sanitation standards.
Maintain cleanliness of the kitchen, service area, equipment, counters, and dining area.
Check the quality, freshness, and presentation of food and beverages before serving.
Follow standard operating procedures (SOPs) for food preparation and outlet operations.
Assist in opening and closing activities of the outlet.




Maintain proper stock levels and inform the supervisor about shortages or damaged items.
Minimize food wastage and ensure proper portion control.
Handle packaging and presentation of takeaway and delivery orders accurately.
Support inventory counting and basic stock management when required.
Operate POS/order management systems and follow the company's payment procedures.
Coordinate with kitchen and service team members to ensure smooth order flow.
Handle customer queries and escalate complaints or issues to the supervisor when required.
Follow attendance, grooming, uniform, and workplace discipline standards.
Assist other team members during peak hours to maintain smooth outlet operations.
Perform any other duties assigned by the Cafe Supervisor or Manager.

Required Skills & Competencies
Valuable communication and customer service skills.
Basic understanding of food prep

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