Key Responsibilities
Welcome and assist hotel guests at the airport in a
warm and skilled manner.
Coordinate guest airport pick-up and drop-off
arrangements.
Verify guest details, flight information, and
transportation schedules.
Monitor flight arrivals and departures and coordinate
transfers accordingly.
Assist guests with luggage and guide them to the designated
transportation.
Maintain effective communication with the Front Office,
Concierge, Transport, and other hotel departments.
Handle guest queries and provide accurate information
about the hotel and available services.
Ensure all airport-related guest services are delivered
according to hotel standards.
Maintain proper records of airport movements,
transfers, and guest requests.
Coordinate with drivers and transport vendors to ensure
timely service.
Handle guest complaints professionally and escalate issues
when required.
Maintain a professional appearance and represent the
hotel brand positively at all times.

Required Skills
Excellent communication and interpersonal skills.




Solid guest-service and hospitality orientation.
Valuable knowledge of airport operations and local
transportation.
Excellent coordination and time-management skills.
Ability to handle multiple tasks in a fast-paced
environment.
Professional grooming and confident personality.
Problem-solving and decision-making abilities.
Good knowledge of English; additional languages will be
an advantage.
Basic computer and email skills.
Ability to work in shifts, including weekends and
holidays.
Strong attention to detail and ability to work under
pressure.

Preferred Qualifications
Diploma/Degree in Hotel Management, Hospitality, Travel
& Tourism, or a related field.
Previous experience in Front Office, Concierge, Airport
Representative, Guest Relations, or a similar hospitality role is
preferred.

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📌 Airport Representative Gurugram
🏢 East India Hotels (EIH)
📍 Gurugram