The Senior IT Specialist will be responsible for managing and supporting the institution’s IT infrastructure, systems, applications, network, and end-user services. The role will ensure reliable, secure and efficient technology support for academic and administrative operations.

Key Responsibilities

- Manage and maintain desktops, laptops, servers, networks, Wi-Fi, printers, UPS, and other IT infrastructure.

- Provide advanced technical support to faculty, staff, and students and resolve escalated IT issues.

- Monitor network, internet, systems, and infrastructure performance and ensure timely troubleshooting.

- Support IT provisioning for recent employees, including system access, email, software, and hardware.

- Maintain and troubleshoot institutional applications such as ERP, HRMS, LMS, attendance, appraisal, and other digital platforms.

- Support smart classrooms, laboratories, AV systems, online meetings, examinations, and other academic technology requirements.

- Implement IT security measures, access controls, endpoint protection, patching, and cybersecurity practices.





- Monitor backups and support data recovery and business continuity processes.

- Maintain IT asset records and coordinate repairs, AMC, warranties, and replacements.

- Coordinate with vendors and service providers for IT projects, installations, upgrades, and issue resolution.

- Prepare and maintain IT documentation, SOPs, system records, and technical reports.

- Identify opportunities for automation, process improvement, and digital transformation.

Requirements

Eligibility Criteria:
- Bachelor’s/Master’s degree in Computer Science, IT, Computer Applications, Electronics, or a related field.

- 5–8 years of relevant IT experience, preferably in a higher education or institutional environment.

Required Skills
- Strong troubleshooting and analytical skills.

- Knowledge of networking, systems administration, cybersecurity, and IT infrastructure.

- Good communication and stakeholder-management skills.

- Ability to manage multiple priorities and work under deadlines.

- Strong ownership, service orientation, and problem-solving ability.

📌 Senior IT Specialist (Jammu)
🏢 MiET
📍 Jammu