Astro Tele-Consultant

Position Details
Role: Customer Consultation Executive
Employment Type: Full time, Office-based
Compensation: ₹25,000–₹30,000 per month + incentives
Work Location: Ghitorni, Recent Delhi

About Nakshatra

Nakshatra is an astrology and spiritual-services platform offering customer consultations, personalised reports, digital services, content, and related offerings.

Role Overview

We are looking for a Customer Consultation Executive to interact with customers, understand their requirements, explain available services, coordinate appointments, and support the overall customer journey.

The role involves customer communication, follow-ups, appointment coordination, and sales support. This is a customer-facing coordination role and does not require the candidate to independently provide qualified astrology advice.

Key Responsibilities
Handle customer enquiries through calls, WhatsApp, and other communication channels.
Understand customer requirements and explain relevant company services.




Coordinate appointments and connect customers with the appropriate service team.
Manage follow-ups for enquiries, registrations, appointments, and pending requests.
Assist customers with booking and payment-related coordination.
Maintain accurate customer information and CRM records.
Coordinate with internal teams to ensure smooth customer service.
Maintain regular follow-ups and support customer retention.
Track enquiries, appointments, follow-ups, and daily activities.
Handle customer queries professionally and escalate complex requests to the appropriate team.

Candidate Requirements
Graduation in any discipline is preferred.
Minimum 2–3 years of experience in telesales, inside sales, telecalling, customer service, counselling, or customer success is preferred.
Candidates with relevant customer-handling experience may also be considered.
Basic familiarity with astrology is preferred.
Good spoken Hindi and working knowled

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