Job Summary

Join our agile team and embark on an exciting journey of innovation and growth as we seek a hard-working and dedicated individual to fill the role of Associate - Global Customer Care. If youre eager to be part of a dynamic workplace that fosters growth and collaboration, look no further. A key role in delivering detailed customer service support across multiple geographies and divisions (Endoscopy, Orthopaedics, Advanced Wound Management). Role serves as a critical link between our internal teams, external distributors, and logistics partners to ensure timely and accurate fulfilment of customer orders. The position demands solid order management capabilities, cross-functional collaboration, and a proactive approach to issue resolution documentation handling. Lets craft the future together
Responsibilities
Handle end-to-end order lifecycle including order intake, validation, processing, and fulfilment across multiple systems (SAP, Salesforce, etc.).
Coordinate with regional collaborators to ensure customer requirements are gathered, aligned, and driven.



Monitor order status, inventory availability, and delivery timelines with ensuring customer satisfaction.
Prepare and review customer documentation including invoices, certifications, and commercial documentation to support international shipments.
Liaise with warehouses, planners, and freight forwarders to enable timely shipments and resolution of order exceptions. Ensure compliance with import/export regulations and maintain accuracy in legal documentation required by different countries.
Identify and call out risks or operational bottlenecks to leadership and follow up until resolution. Contribute to internal knowledge sharing, continuous improvement initiatives.
Provide mentorship and guidance to junior associates, offering support in critical issue resolution and process adherence.
Requirements
Education: Bachelors Degree or equivalent experience in Business Administration, Supply

📌 Associate, Global Customer Care Pune
🏢 Smith & Nephew Gbs
📍 Pune