The Captain is responsible for supervising the front-of-house team and ensuring smooth daily operations in a quick-paced QSR environment. The role includes managing team members, maintaining service standards, handling customers, and ensuring that all operational SOPs are followed.

Key Responsibilities
Supervise and guide Team Members and Stewards during the shift.
Ensure smooth and fast customer service as per QSR standards.
Monitor order taking, billing, food serving, and order accuracy.
Coordinate with the kitchen team for timely preparation and delivery of orders.
Handle customer queries, complaints, and feedback professionally.
Ensure cleanliness, hygiene, and proper setup of the dining and service area.
Conduct shift briefings and assign duties to team members.
Monitor staff grooming, discipline, attendance, and performance.
Ensure all team members follow company SOPs and service standards.
Assist in opening and closing the restaurant/store.
Monitor stock availability and inform the Manager about shortages.




Support the Manager in achieving sales and operational targets.
Train new team members on service standards, menu knowledge, and SOPs.
Ensure proper handling of cash, POS, bills, and customer orders as per company policy.
Maintain a positive and energetic work environment.

Skills & Requirements
Good communication and customer service skills.
Ability to lead and manage a small team.
Good knowledge of QSR operations and service standards.
Solid problem-solving and decision-making skills.
Knowledge of POS and billing systems.
Ability to work in a fast-paced environment.
Versatile to work in rotational shifts, weekends, and holidays.

Experience: 2–4 years of experience in QSR, restaurant, café, or food service operations, preferably in a supervisory or senior service role.

Pay: ₹18,000.00 - ₹22,000.00 per month

Benefits:
Food provided

Work Location: In person

📌 Restaurant Captain Panchkula
🏢 Super Donuts - American Eatery and Bakery
📍 Panchkula