Customer Service Advisor

Location: Thane, Mumbai
Job Type: Full time | Work from Office
Experience: 0–2 Years
Salary: ₹2.00 – ₹4.00 LPA
Work Week: 5 Days
Shift: Day Shifts | Operational Window: 9:30 AM – 9:30 PM

Job Summary

We are looking for a Customer Service Advisor to join our customer support team. The candidate will be responsible for handling customer queries, resolving concerns, and ensuring a high standard of customer service.

Key Responsibilities
Handle inbound customer calls and respond to emails.
Resolve customer queries efficiently and professionally.
Maintain accurate records of customer interactions.
Ensure high customer satisfaction (CSAT) scores.
Provide excellent customer service and timely support.
Meet defined KPIs, SLAs, quality, productivity, and turnaround-time targets.

Desired Candidate Profile
Solid English communication skills.
Good problem-solving and customer-handling skills.
Ability to work in a quick-paced environment.




Willingness to work in rotational day shifts.
Good understanding of customer service and service delivery.
Ability to learn and adapt quickly.

Experience & Qualification
Qualification: HSC or Graduate in any discipline.
Experience: 0–2 years.
BPO experience is preferred.
Experience in an International Call Centre is an added advantage.
Experience in voice, chat, or email support will be preferred.

Benefits
Health Insurance
5-Day Working Week (Saturday & Sunday are not fixed weekly offs)

Career Opportunity

This role offers an opportunity to develop your customer service skills, work in a professional and supportive environment, and grow into higher responsibilities based on performance.

Interested candidates can apply with their updated resume.

Pay: ₹200,000.00 - ₹305,000.00 per year

Work Location: In person

📌 Customer Service Advisor Thane
🏢 DirectUsHr Services
📍 Thane