Reports to: F&B; Executive / Assistant Restaurant Manager
Profile: High School / Diploma / Hotel School Certification
Excellent Communication & Interpersonal skills
Pleasing personality
Positive training skills
21 to 30 years old
Computer Literate
Previous experience in a leadership role within the restaurant industry is essential.
Experience: Minimum 2 years in F&B; in a similar position
Job Overview:
The Floor Leader / Captain is responsible for overseeing the smooth operation of the dining room or service floor in a restaurant or hospitality venue. This position involves leading and managing the front-of-house team, ensuring excellent customer service, coordinating between servers and kitchen staff, and maintaining a welcoming atmosphere for guests. The Floor Leader / Captain ensures that service standards are consistently met, handles guest inquiries and complaints, and supports staff in achieving operational goals.
Key Responsibilities:
Team Leadership & Coordination:
Lead and motivate front-of-house staff, including servers, hosts, and bussers, to ensure smooth service delivery.
Assign stations to servers, monitor their performance, and provide guidance to ensure excellent customer service.
Foster a positive and efficient work setting by maintaining clear communication with the team.
Ensure staff are adhering to company policies and service standards.
Customer Service Excellence:
Provide outstanding service to guests by addressing their needs promptly and courteously.
Ensure that guests are seated in a timely manner and that service runs smoothly throughout the dining experience.
Handle guest complaints and concerns with professionalism, offering resolutions when necessary.
Monitor guest satisfaction, and take proactive steps to enhance their dining experience.
Training & Development:
Assist in training current staff members