Job Responsibilities
Handle inbound and outbound customer calls professionally.
Respond to customer enquiries and provide accurate information about products/services.
Follow up with existing and prospective customers through phone calls.
Understand customer requirements and resolve basic queries or complaints.
Maintain records of customer calls, enquiries, follow-ups, and outcomes.
Coordinate with internal teams to resolve customer issues.
Make follow-up calls to leads and update their status.
Achieve assigned call, follow-up, customer service, and conversion targets.
Maintain a polite, positive, and qualified communication style.
Escalate complex customer complaints to the appropriate department.
Pay: ₹10,000.00 - ₹12,000.00 per month
Perks:
Adaptable schedule
Health insurance
Provident Fund
Work Location: In person
📌 Customer Relationship Executive Kottayam
🏢 ROYAL BAJAJ
📍 Kottayam
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