Key Responsibilities:
Greet and welcome customers visiting the showroom or service center.
Understand customers' requirements and direct them to the appropriate sales, service, or spare-parts department.
Handle incoming and outgoing telephone calls professionally.
Schedule and manage service appointments and customer visits.
Register customer complaints, queries, and service requests.
Coordinate with Service Advisors, Sales Executives, Technicians, and other departments.
Maintain customer records, appointment registers, and daily reports.
Inform customers about vehicle service status, delivery schedules, and other updates.
Follow up with customers after service to collect feedback and ensure satisfaction.
Handle customer documents and basic billing/payment-related coordination where required.
Maintain a clean, organized, and qualified reception area.
Assist with customer feedback forms, surveys, and CRM updates.
Handle emails, messages, and basic office correspondence.




Ensure a positive customer experience in accordance with dealership/service-center standards.

Required Skills:
Excellent communication and interpersonal skills.
Customer-service-oriented attitude.
Basic computer knowledge, including MS Office and email.
Valuable telephone etiquette.
Ability to handle multiple customers and tasks.
Good coordination and follow-up skills.
Professional appearance and positive attitude.
Knowledge of automobiles and basic vehicle-service terminology is an advantage.
Ability to work under pressure and resolve customer concerns politely.

Educational Qualification:
Minimum 12th pass; graduation in any discipline is preferred.
Prior experience in automobile dealerships, service centers, hospitality, retail, or customer service is an advantage.

Pay: ₹8,000.00 - ₹11,000.00 per month

Perks:
Health insurance
Provident Fund

Work Location: In person

📌 Front Desk Executive Agarpara
🏢 PREMIER CARWORLD PVT.LTD.
📍 Agarpara